Contact Us
We’re upgrading for you!
Our systems are under construction! Over the next month our technology systems are undergoing a major upgrade, and it’s temporarily slowing down our response time while we work through the natural bumps and barriers. Our current response time is up to 2-3 weeks, and we apologize for the inconvenience. To better prioritize the most urgent issues, our phone support team has been redistributed to support backlog areas. We are receiving your messages and will respond and address your issues as soon as we possibly can! Thank you for your patience as we improve our systems to serve you better!
Contact Us
Address: 5303 Spine Rd. Suite 204, Boulder, CO 80301
Phone: 1-303-652-4035
Hours
Monday – Friday
Office hours: 8:30 AM – 4:30 PM Mountain Time
Phone & email support: 9:30 AM – 3:30 PM* Mountain Time
*Reduced availability 12 – 1 PM MT for lunch
Holiday Closures
New Year's Eve & Day – December 31 & January 1
Martin Luther King Jr. Day – Third Monday in January
President's Day – Third Monday in February
Memorial Day – Fourth Monday of May
Juneteenth – June 19
Independence Day – July 4
Labor Day – First Monday in September
Indigenous Peoples' Day – Second Monday in October
Thanksgiving – Fourth Thursday of November & the Friday following
Christmas Eve & Day – December 24 & 25
Customer Service & General Support
Constituent Services – This new customer service team can help you get connected to the right department and handle most questions, including questions about Basics of Somatic Experiencing or whether the training program is right for you! Contact programsupport@traumahealing.org. The team will reply within one – two business days. To better serve you, please refrain from sending multiple emails to an inbox.
SE Professional Training Program
Admissions – Admissions handles applications, invites you to your cohort, and handles Beginning I waitlists. They can also assist in picking which cohort to join. View the FAQs about admissions here. Contact admissions@traumahealing.org. The team will reply within one – two business days. To better serve you, please refrain from sending multiple emails to an inbox.
Registration –This team manages your registrations for US SE trainings. This includes your registrations for Beginning II – Advanced II training modules and waitlists for Beginning III – Advanced II training modules. They also manage financial forms, payments and all other administrative forms while you are a student in US SE trainings. View the FAQs about registration here. Contact registration@traumahealing.org. The team will reply within one – two business days. To better serve you, please refrain from sending multiple emails to an inbox.
Scholarships – Scholarships handles your questions about scholarships and your applications. View the FAQs about scholarships here. Contact scholarships@traumahealing.org. The team will reply within one – two business days. To better serve you, please refrain from sending multiple emails to an inbox.
CEs & Becoming an SEP™
CEs and Certificates of Completion – Training & Faculty Relations handles your questions about CEs and certificates of completion. View the FAQs about CEs here. Contact evaluations@traumahealing.org. The team will reply within one – two business days. To better serve you, please refrain from sending multiple emails to an inbox.
SEP/PSEP Approvals – Training & Faculty Relations handles your questions and applications to become an SEP. View the FAQs about PSEP & SEP approvals here. Contact credentialing@traumahealing.org. The team will reply within one – two business days. To better serve you, please refrain from sending multiple emails to an inbox.
Membership & Practitioner Directory
Membership – Membership handles your questions about the Practitioner Directory and your membership account. View the FAQs about Membership here. Contact membership@traumahealing.org. The team will reply within one – two business days. To better serve you, please refrain from sending multiple emails to an inbox.
Media Library
Media Library – Media Library handles your questions about the media library. View the FAQs for the Media Library here. Contact medialibrary@traumahealing.org if you have further questions. The team will reply within one – two business days. To better serve you, please refrain from sending multiple emails to an inbox.
Webinars
Webinars – Webinars handles your questions about any webinars listed on the Training and Event Calendar on our website. They can handle questions about your registration and about the event. View the FAQs for Webinars here. Contact webinars@traumahealing.org if you have further questions. The team will reply within one – two business days. To better serve you, please refrain from sending multiple emails to an inbox.
**If your question is about the Basics of Somatic Experiencing, please contact programsupport@traumahealing.org instead. You may also view the FAQs regarding the Basics of SE here.
If you wish to submit a formal complaint to Somatic Experiencing International, please complete the SEI Complaint form. This form is for filing complaints in relation to all matters such as Admissions, Assistants, CE's, Faculty, Financial Support, Registration, etc. If you would like to file a Grievance, please read the Code of Ethics and then reach out to legal@traumahealing.org to receive the Grievance form.