IMPORTANT INFORMATION FOR TECHNOLOGY ROLLOUT
Dear Somatic Experiencing® Community,
As we have been sharing, Somatic Experiencing International® (SEI) is undertaking a major technology upgrade to better serve our global community. The rollout is planned for December/January, and we are committed to keeping you informed every step of the way.
These ongoing updates are designed to orient you to what’s coming in a titrated, step-by-step manner. This message includes important information that may require action before the rollout, so we invite you to read carefully.
You can always visit the Fonteva Information Webpage to access all updates, Frequently Asked Questions, and previous communications in one place.
Staff Training and Temporary Impact on Response Times
To ensure a smooth transition and provide the best support possible, SEI staff will be engaging in extensive training over the next few months. This period of learning and system testing will help us serve you more effectively in the future, but it may also impact response times, particularly throughout December and January.
Important Dates and Deadlines
To help our team manage workload and continue offering timely support, we kindly ask that you:
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Submit SEP Certificate applications, assistant approvals, and provider approvals as early as possible.
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If your application requires approval before January 31, 2026, please submit it no later than December 1, 2025
Your early submission will help ensure smooth processing and minimize disruption during the transition period.
Communication and Support During the Transition
During this time, SEI will:
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Prioritize urgent requests, including registration and time-sensitive inquiries.
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Triage incoming emails so that critical questions receive a prompt response.
For reference, the SEI database contains more than 70,000 people, and our staff is fewer than 30. We strive to uphold our core value of caring for staff well-being, ensuring that our team is resourced to serve you sustainably.
Staying Informed: Fonteva Resources and Updates
We encourage you to check the Fonteva Landing Webpage regularly. It will feature:
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All Fonteva-related communications and announcements
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A growing Frequently Asked Questions ( FAQs) section
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Training videos to help you navigate the new portal
All your questions will likely be answered there. As we move closer to the official launch, we will share a clear process for submitting additional questions or feedback.
Thank You for Your Patience and Partnership
We deeply appreciate your understanding and collaboration as we move through this upgrade. This new technology will strengthen our ability to connect and support our thriving global SE™ community, now spanning more than 50 countries.
Your continued partnership means the world to us as we build a more seamless, responsive, and connected experience for everyone who engages with SEI.
With gratitude,
